JARGON BUSTER

The mortgage industry has created a language of its own. Whether you are a first time homebuyer or a veteran to the process the terms that are thrown around by mortgage professionals can quickly confuse you. Clarifying mortgage terms is the beginning process to finding the right mortgage for you.

The Accredited Mortgage Professional (AMP) is Canada’s national designation for mortgage professionals. Launched in 2004, the AMP was developed by CIMBL as part of an ongoing commitment to increasing the level of professionalism in Canada’s mortgage industry through the development of educational and ethical standards.

There are two types of adjustments for which a buyer can be charged on closing:
Prepaid services: Where the sellers have prepaid property taxes or certain utilities, the buyers can be charged for the amount of prepayment on a pro-rata basis, depending on the date of occupancy. For example, if the sellers have paid the property taxes to the end of the year, and the sale closes on October 15th, the purchasers will be charged with an adjustment of 77/365’ths (the number of days remaining in the year) of the total paid for the year.
Interest: This is the amount of interest required to be prepaid up to the Interest Adjustment Date (IAD). IAD is the point at which the mortgage interest starts accumulating “in arrears”. In Canada all mortgage interest is calculated and paid after the period to which it applies. This differs from the way in which rental and lease payments are calculated, which is ‘in advance’. The good news on this one is that if you prepay for say 3 weeks, you won’t have to make your first payment for almost two months. Also, if you take a biweekly payment term, the longest interest adjustment period is less than two weeks, by definition.

The process of paying off the principal balance owed of the mortgage through scheduled, systematic repayments of principal and extra payments of principal at irregular intervals. Usually associated with a target period (the standard being 25 years) over which the initial blended payment is calculated. The maximum amortization period available in Canada is 30 years.

This is an estimate of the current value of the property for the lender (the ‘subject property’), using one or both of the following techniques.
Market value comparison approach: The majority of residential appraisals use this technique, comparing recent sales of similar properties (‘comparables’ or comps’ in real estate jargon) and adding and subtracting the differences in value of the same features in the subject property. For example, if a house of the same size on the same street and in the same condition as the subject property, recently sold for $200,000, but this ‘comparable’ had a triple garage and a finished basement and the ‘subject’ does not; the appraiser calculates the market value of these features (say, $12,000 in total) and deducts this amount from $200,000, giving and ‘adjusted value‘ of $188,000. This is usually done with at least three ‘comparables’ and either averaged or the middle (‘media’) value used.
Depreciated cost approach: This technique is a supporting measurement of value used by many appraisers, whereby the land value is estimated and added to an estimate of the depreciated building value. Where there are few comparables available, relatively more weight might be given to this method.

The ‘assessed’ value of a property is a historical, static estimate of the value of your property used by a municipal (local) government as a basis for calculating annual property taxes. An ‘assessment notice’ from the municipality contains the ‘assessed value’ and when multiplied by the current ‘mill rate’ the property taxes for the year can be calculated. In some municipalities, the mill rate is provided on the assessment notice and in others it is provided separately.

The A mortgage whish a qualified buyer can take over from the current owner of a property upon its sale. Assuming a mortgage can provide a buyer with a below market interest rate, (if rates are now higher), as well as saving on the legal costs of creating and registering a whole new mortgage. ‘Assumption” entails a simple amendment to the mortgage document registered on title (see ‘switch’).

A closed mortgage can often by ‘opened’ for the purpose of extending the term. Most lenders will blend the penalty for breaking (usually an Interest Rate Differential) with the rate for the new extended term. The idea is to get a lower rate and protect against rate increases in the future.

‘Paying down’ the mortgage rate by paying the lender a premium at time of funding. This is often used as a marketing feature by new home builders, particularly on high ratio second mortgages.

A Realtor who acts contractually on behalf of the buyer. Traditionally, and still in most cases, the Realtor is the Agent of the Sellers and is paid by them out of the proceeds of the sale. A Buyer’s Agency Agreement allows a Realtor (with full disclosure to the sellers or their agent) to negotiate on behalf of the buyer, with no legal conflict of interest. The seller still pays the Buyer’s Agent fees, but this is always spelled out and acknowledged in the Offer to Purchase.

The highest rate that a borrower will pay within a defined time period. Examples are; the rate committed on a commitment letter or a mortgage pre-qualification (also known as a ‘rate hold’); or the maximum rate that will be paid by the borrower during the term of a ‘protected variable rate mortgage’. A lender will usually have to incur a cost to insure against rate increases during the capping period. This insurance is called a ‘hedge’.

The final exchange of consideration and legal completion of a transaction, involving either a house purchase, a mortgage registration, or both.

A mortgage whose terms state that it cannot be paid out, even with a penalty, unless the lender agrees. In some cases, a closed mortgage may be discharged at a defined cost, usually Interest Rate Differential (IRD), but sometimes with a punitive penalty such as full interest to maturity.

The legal fees, transfer fees, disbursements and other costs that must be paid when buying a home. These are in addition to the down payment and the GST, PST and HST if applicable. Closing costs are due on the day the buyer officially takes ownership of the home, and they usually range from 1.5% to 4% of the purchase price.

A written commitment from a lender to lend mortgage funds to specific borrowers as long as certain conditions are met within a specified time period before closing. A key component of the commitment, particularly in a period of volatile interest rates, is the ‘rate hold’ where a lender may ‘cap’ a rate for a defined period, such as 60 days or 90 days. Commitments on financing for new homes, which usually have longer closing dates, can be negotiated between the lender and the builder and be held for a long as 6 months, and even a year.

Required in many municipalities throughout Canada before a property transfer can take place. This is an acknowledgement from the building department that the property either has, or is clear of outstanding work-orders. Word-orders are specific clean-up or fix-up requirements that the owner must complete, particularly before a transfer of ownership

An offer to purchase a home that includes one or more conditions (for example, a condition that the buyer is able to get a mortgage) that must be met before the sale can be officially completed.

A type of homeownership where people own the unit they live in and share ownership of all common areas with the other owners. Common areas can include parking facilities, hallways, elevators, lobbies, gyms, swimming pools and the grounds or landscaping.

Money that a buyer places in trust to show they are serious when they make an offer to purchase a home. The deposit is held by the real estate agent or lawyer until the sale is complete, and then it’s transferred to the seller.

Some local utility companies (hydro, gasoil) charge a fee on closing to connect new buyers up to their service. More normal, however, is an extra charge on the first billing.

A loan that is equal to or less than 80% of the lending value of a home. This requires a down payment of at least 20%

This allows you to convert your mortgage to anew one of longer term while it is still in effect.

An offer made by the seller of a home after rejecting an offer by a potential buyer. The counteroffer usually changes something from the original offer, such as the price or closing date.

A record of an individual’s payment history available at a credit bureau. Individuals can order a copy of their own report by contacting their local bureau

Failure to make monthly mortgage payments as agreed, or to meet certain other terms of a mortgage agreement.

A decrease in the value of a home or other possession from the time it was purchased.

This feature (not offered by all lenders) allows you to double up your mortgage payments anytime without penalty. This feature is often associated with the ability to ‘skip’ an equivalent number of payments. This can be used either to accelerate the pay-off of a mortgage (as it is an enhanced prepayment privilege) or to manage a volatile cash flow. For example, commission based individuals such as Realtors could ‘double-up’ with each commission cheque, and ‘skip’ during low cash flow periods.

The amount of cash paid towards the purchase transaction by the buyer of a home. This is also known as the purchaser’s initial ‘equity’ in the property.

A building that contains two separate and complete single-family homes located either adjacent to each other or one on top of the other.

A legal interest in a property owned by another person or company for a specific limited purpose. For example, a public utility company may have an easement that lets them pass through a property.

The difference between the value for which you could sell your property and what is owed against it. There is an important distinction from ‘down payment’ to a lender. For example, if a buyer purchases a home without a down payment, he/she can have ‘equity’ if the value of the property quickly goes up.

First Mortgage A mortgage registered before all others on title. Gives the lender a primary lien/charge against your house and property that has precedence over all other mortgages. Priority is determined by the date and time registered, so a first mortgage was literally and legally registered ‘first’. A new first mortgage can therefore only be registered as a ‘first’ mortgage upon the discharge of an existing one if the holder of a second mortgage ‘postpones’ (i.e. ‘puts back in time’) to a time immediately following the registration of the new first mortgage.

This allows buyers to obtain up to 95% financing on properties up to a certain value. The loan must be insured against default by Genworth Mortgage Insurance Corporation or CMHC (Canada Mortgage and Housing Corporation). This maximum home value will vary according to location (local Realtors should know the applicable limit) and eligibility can vary with personal circumstances.

A legal process whereby the lender takes possession of a property if the borrower defaults on a loan. The lender then sells the property to cover the unpaid debt.

Canada’s only private mortgage insurer. For more details see Mortgage Insurance.

The percentage arrived at by dividing your monthly shelter costs (principal, interest, property taxes, heating and half of condo fees) by your gross monthly income and multiplying by 100. This is used by all lenders as a yardstick by which to measure the ability of a borrower (or borrowers) to make mortgage payments. For example, most lenders require that this ratio be no more than 32% for a particular application, while others allow higher limits. This is also the maximum qualifying GDS for most default insurance application.

A mortgage which is greater than 80% (Loan to Value ratio) of the value of the property. This means the down payment is less than 20% and will likely require mortgage loan insurance.

A report commissioned by a property owner or purchaser, usually to verify the condition of a property prior to the ‘firming up’ of a Real Estate transaction. The scope and detail may vary, but most reports indicate the specific problem and the cost to repair. Unfortunately, no licensing is require, and this service is not specifically regulated other than by general consumer protection legislation. The best safeguard against inadequate work is to ask for the resume of the Inspector, and if possible check references from previous customers.

The amount homeowners pay on a monthly or annual basis for home or property insurance.

The percentage arrived at by dividing your monthly shelter costs (principal, interest, property taxes, heating and half of condo fees) by your gross monthly income and multiplying by 100. This is used by all lenders as a yardstick by which to measure the ability of a borrower (or borrowers) to make mortgage payments. For example, most lenders require that this ratio be no more than 32% for a particular application, while others allow higher limits. This is also the maximum qualifying GDS for most default insurance application.

A mortgage which is greater than 80% (Loan to Value ratio) of the value of the property. This means the down payment is less than 20% and will likely require mortgage loan insurance.

A report commissioned by a property owner or purchaser, usually to verify the condition of a property prior to the ‘firming up’ of a Real Estate transaction. The scope and detail may vary, but most reports indicate the specific problem and the cost to repair. Unfortunately, no licensing is require, and this service is not specifically regulated other than by general consumer protection legislation. The best safeguard against inadequate work is to ask for the resume of the Inspector, and if possible check references from previous customers.

The amount homeowners pay on a monthly or annual basis for home or property insurance.

The cost of borrowing money. Interest is usually paid to the lender in regular installments along with repayment of the principal (that is, the amount of the original loan).

The rate used to calculate how much a borrower has to pay a lender for the use of the money being loaned to them.

A penalty for early prepayment of all or part of a mortgage outside of its normal prepayment term. This is usually calculated as ‘the difference between the existing rate and the rate of the term remaining, multiplied by the principal outstanding and the balance of the term’
Example:
$100,000 mortgage at 9% with 24 months remaining
Current 2year rate is 6.5%
Differential is 2.5% per annum.
IRD is $100,000 * 2years* 2.5% p.a.=$5,000

A tax payable to the Provincial Government by the purchase upon the transfer to the title from a seller.

A bank, trust company, credit union, pension fund, insurance company, finance company or other institution that loans people money to buy a home.

This is a claim made against a property for the payment of a debt or obligation related to the property or its owners.

The percentage of the value of the property for which a mortgage is required. This ratio is important in determining whether or not default insurance is required, and if so, what the cost of that insurance will be (see ‘Mortgage Insurance’). For example, if the property value is $200,000, the down payment available is $20,000 and the required mortgage is $180,000. The LTV is $180,000 / $200,000 or 90%

An extra payment that is made to reduce the principal balance of a mortgage, with or without a penalty. Lump sum payments can help borrowers save on interest costs and pay off their mortgage sooner.

The last day of the term of a mortgage. The mortgage loan must either be paid in full, renegotiated or renewed on this day.

A rate that multiplies by each one thousand dollars of property assessment to give the annual real estate taxes.

A registered agent who negotiates with lenders on behalf of a borrower to obtain the best overall mortgage for the borrower’ circumstances. Mortgage Brokers are particularly useful in financing ‘non-standard’ situation which cannot be funded by a major national lender. This is possible because a Mortgage Broker has access to lenders who do not advertise nationally or operate retail locations.

Also known as the ‘lender’ – the funder and holder of the mortgage.

If your down payment is less than 20% of the purchase price of the property, the lender is going to require either private mortgage insurance or public mortgage insurance through Genworth Mortgage Insurance Corporation or Canada Housing and Mortgage Corporation ((CMHC). The fee is calculated as a percentage of your mortgage. This is known as default insurance. (Please note that Client First Mortgage Solutions will calculate this amount for you automatically if your mortgage falls into this category.)

The length of time that the options and interest rate you choose are in effect. It can be anywhere from 6 months to 10 years. When the term is up, you can renegotiate your mortgage and choose the same or different options.

A service of a local Real Estate Board which publishes and exchanges details of properties registered with them. While this used to be for the exclusive use of registered Realtors, it is now possible for a private individual to ‘list’ a property without committing to pay a Realtor a ‘listing commission’ if the property sells. The majority of properties sold in Canada are sold through the local MLS.

Special levies can be charged by municipalities to recover the cost of special services, if these services cannot, for some reason, be funded out of general revenues, or apply primarily to home buyers. Examples: Water meter installation; road improvements, sewer improvements.

The total financial worth of a person, calculated by subtracting liabilities (everything the person owes) from assets (everything the person owns)

A written contract that sets out the terms and conditions under which a buyer agrees to buy a home. If the offer is accepted by the seller, it becomes a legally binding agreement.

This allows you to pay back the borrowed funds without notice or penalty. There are two types of open mortgages;
Fixed Rate Mortgages: the term is usually fairly short (6 months to a year) and the interest rate will be higher than on a closed mortgage
Variable Rate Mortgages (VRM’s): are usually open 9and are ‘collateral’ type mortgages) but recently, several institutions have introduced closed versions.

How often you make your mortgage payments. It can be weekly, every two weeks or once a month.

Principal, Interest, Taxes, Heating and half of Condo Fees, if applicable. Otherwise known as your ‘shelter expenses’. This is a basic component of the ratios used to determine whether or not you qualify.

A mortgage which allows you to transfer the amount and terms over to a new property without cost or penalty. The mortgage will, of course, have to be registered on title of the new property, so strictly speaking it is not identical in all respects. While most mortgages have a portability feature, in the event you might need more money when you transfer the mortgage over to the new property, make sure you either have the right to blend in any new funds required, or can arrange the additional funds separately. Mortgage loan insurance can also be transferred to the new home

The right to repay periodically more than the scheduled principal payment. Historically this was limited to a single annual payment on the anniversary date of no more than 10% of the original principal. In recent years, however, prepayment privileges have become more lenient, reflecting peoples’ desire to pay their mortgage off on accelerated basis. See also Double-Up.

If your mortgage is not fully open, you may be charge a penalty if you want to pay off all or part of your mortgage before the end of the fixed term. The normal prepayment penalty is the greater of three months’ interest of the Interest Rate Differential (IRD) on the amount to be prepaid. CMHC (for insured mortgages) and a few of the major lenders set the maximum penalty at 3 months interest after the mortgage has been in effect for three years, regardless of the number of times it has been renewed.

Taxes that are charged by the municipality based on the value of the home. In some cases, the lender will collect property taxes as part of the borrower’s mortgage payments and then pay the taxes to the municipality on the borrower’s behalf.

Property consisting of buildings and/or land

Obtaining a new mortgage on an existing property. You might be looking for more money, a better rate, or different prepayment terms.

Fees paid to the provincial government for recording a title transfer, mortgage registration or other instrument such as an Assignment or Lien with the local authorities.

A federal Plan which allows a taxpayer to contribute approximately 18% of earned income – to a maximum of $17,500 into a retirement plan ‘tax free’. If the taxpayer has already paid tax on personal income, then the RRSP contribution (which can be made until March 1st of the year following the year in which the income was earned and taxed) can result in a significant tax rebate. Since RRSP’s can be caught up retroactively, this facility and the large cash refunds it can generate are central to numerous Realtor-driven programs designed for first time buyers.

A sum of money put aside by a condominium corporation for the repair or replacement of common elements such as the roof, windows, boiler, hallway carpets, and other common assets and areas.

A row house is one of several similar single-family homes that are joined side by side and share common walls.

A free-standing home (that is, not attached to any other homes on either side) intended to be occupied by a single family.

Interest which is computed only on the principal balance. It is not compounded by calculating interest payable on accrued interest.

The legal written and/ or mapped description of the location and dimensions of your land. The survey should also show the dimensions and placement on the lot of any structure, including additions such as pools, sheds and fences. An up-to-date survey is often required by a lender as part of the mortgage transaction.

This is the term almost universally applied to changing lenders at the end of a term, when the mortgage becomes ‘open’. Most lenders will now pay all of the costs of a ‘switch.’ (as well as giving them a reduced rate to lure them away from a competitor)

At the time of a sale, the lawyer for the buyer must confirm that local taxes have been paid up to date. If they are, a Tx Certificate is issued, from which any adjustments can be made – usually requiring the buyer to compensate the seller for any prepaid taxes. If they are not up to date, the municipality required that the seller pay them off from the proceeds of the sale. If there are insufficient proceeds, then it may fall upon the buyer to pay them.

Insurance offered by Title Companies to protect a landowner, and thus the mortgage lender against any ‘clouds’ or legal questions on the title to the real estate, or of legal priority of the mortgagee.

The percentage arrived at by dividing your monthly shelter costs (principal, interest, property taxes, heating and half of condo fees) PLUS all other monthly debt obligations by your gross monthly income and multiplying by 100. This is used by all lenders as the ‘upper limit’ yardstick by which to measure the ability of a borrower (or borrowers) to make mortgage payments. For example, most lenders require that this ratio be no more than 40% for a particular application, with some as low as 37%. 40% is also the maximum qualifying TDS in most application for default insurance.

This is a promise by a Lawyer to ensure that certain conditions (usually of the lender) are met (usually after closing, due to time constraints). The best example is the undertaking to register a discharge of an old first mortgage after the new one has been registered, because there is simply not enough time to do so at closing. It also governs such closing dynamics as releasing funds before a new mortgage document is officially registered.

The process of deciding whether or not to lend you money (or how much to lend you) based on all the information you have given the lender. Every lender has a different underwriting process and lending criteria which differ to some (usually small) extent from other lenders.

The interest rate is usually compounded monthly and fluctuates with the prime rate at the chartered banks. In most, but not all cases, the VRM is fully open.

The seller of a property

The lender will sometimes contact an applicant’s employer in order to verify information provided in a mortgage application or a job letter; your income structure, length of employment, position, and so on.

Municipal by-laws (‘zoning’ by-laws) require among other things that residential property be maintained in a safe and habitable condition, and that a property’s use conform to specific requirements (no illegal basement apartments, satellite antenna, etc.)

Read Our Reviews

Client First Mortgages is rated 4.91 out of 5.0 stars based on 117 review(s).

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Steve has been so helpful to us as first time home buyers. He was always quick to answer any questions and help guide us through the process of getting a mortgage

- Michelle Pawlowski

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Steve was very helpful from start to finish on our refinance process! We highly recommend him for all your mortgage needs. Thanks!! Justin & Rafaela

- Justin McIntyre

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Fantastic experience with Nathan! Very helpful and fast communication. We will definitely work with Nathan again in the future!

- Michael Billinger

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Great at what he does, always puts the clients first !

- Bradley O’Rourke

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Steve was always available to explain clearly and guide my progress throughout the entire process. Full points Steve!

- Philip Gaulin

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Steve D’Souza has been very helpful every step of the way and has always been available to respond to any queries along the entire process. Full points.

- Philippe Gaulin

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Very knowledgeable, great help..

- Michael Quesnel

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Steve was really helpful in helping us prepare for our mortgage, I trusted his advice and appreciated his candour and responsiveness!

- Morgan Gibson

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Great Job

- Travis Charron

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Steve was incredibly helpful, clear in his explanations, and even referred us to a great lawyer/notary as well as a home insurance provider. Couldn't have asked for anything better. Thanks Steve!

- Christian Trineer

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Has been a great and easy experience working with steve!

- Kristin Houle

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This was my second time working with Steve when buying/selling my home. Steve got us the best financing for the sale of our old home and the purchase of our new home, and spent many hours explaining everything in detail over the phone. I have been very impressed with the level of care and professionalism from him.

- Lidya Ercag

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very professional easy to talk with. and understanding... thank you NATHAN..

- r todd

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Replied quickly to all requests and found me a great rate. Thanks

- Gary Johannson

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Nathan was amazing

- William Zimmerman

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great, courteous treatment

- Andrew Todd

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We can't thank Steve enough for his help in obtaining the best mortgage we could get for the house we've purchased. The circumstances were dire, but Steve managed to steer us through the process and negotiated successfully with the banks on our behalf. We recommend Steve to anyone looking to get the best mortgage on the market.

- Valeriu Juverdeanu

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Communicated clearly, let us know exactly what info would be needed and set realistic and accurate expectations. Reliably followed up on all requests and delivered with great results.

- Philip Weier

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My family works with Steve, he's great

- Sergio Romero-Glen

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Steve has helped us (and my children) secure mortgages. We love the confidence and sincerity with his approach and he surely has helped calm my nerves with each of our purchases!! I always highly recommend Steve to anyone, like I mentioned he secured both of my children’s purchases too! Thanks Steve!

- Brenda Erlandson

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Steve was referred to us by a friend of ours who used his services. He did not disappoint. He always responded to communications promptly and tried to keep us updated with the status of our application and helped us through out the process. We appreciate his help a lot and will certainly refer him to other friends who are seeking mortgage services.

- Armin Nasser Ranjbar

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Steve was immensely helpful in getting us the best rate and helping us through our first-time home buying process! He has a wealth of knowledge to share and recommendations for everything we needed. 10/10 would recommend! :)

- Kerri-Anne Pattison

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Steve was nothing short of wonderful. Pleasant and quick to respond to all of my silly questions. I wouldn’t hesitate to recommend Steve to anyone looking for an East, smooth and pleasant mortgage experience. Will definitely use Steve in the future.

- Nikki Cooper

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Very good

- Lihn Thi Thuy Pham

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Steve is fantastic to work with!!

- Michelle Vally

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Nathan was the most helpful person ever and always had time to answer all of my questions. This was my first purchase and I'll admit I didn't have a clue what I was doing. All I knew was that I wanted a place of my own. Nathan helped pull me through the fog and now I'm sitting in the living room of my very own condo! I would recommend anyone to him to do the same. Thank you so much!

- Sean Beauchesne

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Steve was great! He gets the job done and does it well.

- Ian Hilts

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Steve is great. He explains the financial aspect of your purchase or sale in layman terms. Very easy to understand and worknwith

- Michael McAuley

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Excellent experience! Attentive and knowledgeable. Steve made the mortgage experience easy. Exactly what you'd hope for when looking for a new mortgage.

- Daniel Lewin

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It was a long process of mortgage approval, specifically with a special need person . That was a great lesson and experience for Naima and I. Learned a lot. Your experience, knowledge and clarity on the process of the Case are fantastic.

- Sharifa Noori

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Excellent.

- Stephen Kobe

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Excellent service, thanks Steve!

- Jan Schulze

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Your broker came through for me when my own bank of 50 years couldn’t so thank you!

- Christine Martyn

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Very responsive and helpful with my mortgage initially and upon renewal a couple times now.

- Jeremy Bruce

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Life saver was a short deadline and Steve was right on it from day one. Thanks

- Sarita Dunne

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Steve D'Souza was my Mortgage Broker referred by my Realtor. I was really happy that I got a mortage through him. Whenever I contacted him, he responded very quickly. Because this was my first home buyer, I didn't have any knowledge of purchasing a property and didn't even know what kind of questions that I have to ask. He was very patient with me explaining how it works. Once I provided the documents that he needed, it took only 6 days to get my mortage approved. Isn't that fantastic? If anyone who needs help with mortage, I highly recommend him. You won't be dispointed for sure.

- Imsook Cha

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Was extremely professional! Helped me with everything from beginning to end. Couldn’t be more happy with the service he provided! Thanks Steve!

- Brad Vey

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Steve D'Souza was super helpful in arranging the finance for our new home. He is knowledgeable and enthusiastic and kept us informed all through the process. Would highly recommend working with him!

- Elizabeth Swanson

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From the very beginning of the process, Steve listened to our situation and sprouted us all along the way. This is our second mortgage through him and I would highly recommend.

- Kristal Bereza

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Fast and efficient

- Jacob Kamlade

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Steve is amazing ! He goes up and beyond to help. Is friendly as knowledgeable! Thx you Steve for all your hard work and help.

- Stephanie Berezowski

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He is so good person if you work with him you will be so happy thank you so mush Steve

- Vikin awakian

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Highly recommend

- Vikin Awakian

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Great experience working with this company and with Steve! Super helpful & organized, and love how they take you step by step through all the requirements/processes. Great communication, always available to answer questions, and gave clear instructions. I thought getting a mortgage was going to be a difficult, confusing process, but they made it so straightforward and easy! Ended up with a great interest rate as well! Highly recommend this company - will definitely work with Steve again in the future.

- Sarah Tylor

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Thank you for keeping me informed and always being clear and ahead of the game!!

- David Dicaire

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Steve and Client First Mortgages always does a great job for us and I highly recommend their services for anyone looking for a mortgage broker.

- Ryan Nichols

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Very helpful. Nathan was available at all times and made the whole process as easy as it could be. I would recommend him to my friends and family

- Joel McEvoy

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Steve was great! Very thorough and efficient. After waiting around for weeks for our big bank to help us renew our mortgage, Steve quickly helped us and provided a better rate than our long time big bank did. Communication was consistent and we knew exactly what was going on at all times. Thanks Steve!

- Heather Brown

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Excellent Job. Very Professional!!

- John Smillie

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Top notch customer service ... Steve made everything super simple and kept us updated through out the entire process

- Michael Cook

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Steve and his team are always on top of everything - they do a great job. He's done several deals for my wife and I (both purchases and refinances) and we've always been very impressed with his level of service and professionalism and advice.

- Greg Dent

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My wife and I have been helped by Steve at Client First for two home purchases now. Throughout both experiences the communication thru the process has been fantastic, the work on his end was above and beyond. He was able to find us a better rate than expected and was always very thorough with responses to any questions we had and made us feel very comfortable by sharing his knowledge of the business. Would highly recommend.

- Daniel Cawker

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Extremely helpful and excellent at what he does. My 3rd time being his client.

- Mark Aylott

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As a first time homebuyer this was an experience that intimidated me and my wife very much, our broker Steve helped alleviate the anxiety every step of the way, thank you for more than just help Steve, we both appreciate it!

- Patrick McConville

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This brokerage team is Awesome. Steve D’souza went up to bat for us and secured our first mortgage. He did an amazing job! We will most definitely refer anyone who needs this service to team D’souza! Cheers

- Mark Johnson

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An absolute pleasure dealing with Steve. Super fast efficient service finding us the best solution for financing. Highly recommended!!

- Craig van Heerden

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Steve has been awesome to me and my family, patiently taking us through each step of the mortgage process. Thank you, Steve!

- Elrino Aradea

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Steve was always extremely attentive and managed to get the job done, even when I had a few hurdles come my way, found a quick solution and made the process easy.

- Rheanna Betker

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Steve is an experienced professional, and it is a pleasure working with him each time. Steve got the job done with minimal effort from our part, even though our process created a lot more work for Steve.

- Mike Shobiri-Nabavi

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Professional, honest and knowledgeable. Steve has been great to work with. I look forward to working with him again.

- Jaydon Hamilton

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Steve’s awesome. Made. Very stressful time easier with clear guidance.

- Tom Canning

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Steve went over and above in assisting us with our mortgage. He explained every step of the process patiently to us and went with the flow when the process changed mid-stream. Steve was very efficient and professional.

- Leslie Gilbert

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Efficient, reliable, professional service. Wouldn’t hesitate to recommend Steve.

- Amanda Marie

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Steve was amazing from the moment we met. He is really on top of things and very accessible. He walked us through everything and explained things very thoroughly (first time buyers). I would definitely recommend him.

- Dulta Bennett

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great guy to deal with.

- Rob

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Great guy, easy to deal with and very knowledgeable.

- Robert Stelmack

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Working with Steve was a pleasure, with more than a few complications on my end he was able to quickly find multiple solutions to work for me.

- Cassandra Sarling

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Great service and great advice. Saved me a lot of time and money! Thanks.

- Robert Neubauer

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Awesome team and great service. Made the purchase of our new home a stress free and smooth transition.

- Chad Walton

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Reliable, efficient, and organized.

- Thi Sayer

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Steve is awesome. I had a ton of questions, because this was my first home and Steve answered all my questions and helped me with my mortgage with the best rate possible.

- Nick Klein

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Great experience and would absolutely recommend him to my friends and family. Thanks for everything Steve!

- Chad Wallace

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Made simple quick easy efficient Great job Steve

- Claudette Roy

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Steve has been great. Very professional and most helpful. I wouldn’t hesitate to refer him to friends and family.

- Cynthia Schurink

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We changed our financing a few times during the course of our purchase and sale. Steve jumped through hoops every time and made it work for us even when we didn’t think it would.

- Veronica Martin

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Steve made it very easy and simple got a great rate for us highly recommend

- Derek Doucette

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Steve offers outstanding service! Covers all bases for very smooth transitions through the entire process. Thank you.

- Jamie Parkin

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Great guy great service

- William Carrie

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Excellent, professional, efficient. Impressive. Very thankful to have Steve organize the deal.

- Cheryl Harrington

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I was very impressed with the service I received with ClientFirst. I highly recommend them. Very professional and knowledgable.

- Susan arnold

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Very good

- Todd Wiebe

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Steve was extremely helpful, knowledgeable and prompt. He made the process and my options easy to understand and I would highly recommend him to anyone.

- Glen Fishbook

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Steve is fantastic, gets the job done with little fuss and he is clear in explaining the process and mortgage products

- Timothy McCutcheon

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Great service! Thanks Steve!

- Clive Ivins

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Thanks for the work and time you did Thanks again

- Ricky Vella

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Steve was very organized, informative, punctual, and reassuring especially with everything going on with the pandemic and not being able to meet people in person.

- Brodie Procyk

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Very professional, and well informed. I appreciated the advice and service. Steve kept me informed of the latest information and market advice, and quickly helped with my mortgage needs and future planning. I would definately recommend, and will use again Client First Mortgages.

- Susan Arnold

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Steve is very professional and made the mortgage process quick and easy!

- Kent Senko

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This was our first home purchase, Steve was very patient with us, not only explaining all the steps of the mortgage application process but also walking us through various scenerios and concerns.

- Robert Gora

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I would highly recommend Steve DSouza as an amazing mortgage broker. This was my first experience with using a mortgage broker and I must say that he was so on top of every part of the process, extremely professional, and got us an amazing result in a very timely manner, especially through this COVID-19 time in our lives. I highly recommend using Steve DSauza for your mortgaging needs.

- Lynn Anderson

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Steve made the mortgage process smooth and simple. As questions arose, communication was clear and helpful. As a first time a first time home buyer, the learning curve of finding an ideal mortgage resembled less of a mountain and more of a hill. Would recommend.

- Joel MacLean

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Hey there Steve. You made the process smooth and informative; you brought clarity when answering questions and it couldn't have been a better process. The place is great, and our transition into it has been easy! We will definitely recommend your services to friends and family.

- Joel M and Aaron M

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First Class

- Richard Brown

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Steve was very helpful from the beginning. He was knowledgeable and professional. Highly recommended!

- Alan Braun

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This was my first time using a Mortgage Advisor and I wasn't disappointed. Nathan was professional, helpful, knowledgeable, and so informative. I got a great rate on my mortgage. I would definitely recommend Nathan to my friends and family.

- Jennifer Baillie

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Very professional and got me a great rate!

- Pamela House

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great job

- Nelson Talbot

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Great to work with; knows his stuff.

- Scott Walters

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Had the privilege of working with Steve D'souza as my mortgage advisor. He went over and above for me and gave me all the information when it comes to the fine details of the mortgage and the best deal. Will definitely be recommending Steve to all my friends and family.

- William Lawless

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We’ve worked with Nathan Isherwood twice now and the process is easy for clients who might not be doing mortgage applications often and his explanations are clear and easily understood.

- Greg Basham

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We've worked with Nathan Isherwood twice now and the process is easy for clients who might not be doing mortgage applications often and his explanations are clear and easily understood.

- Greg Basham

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Steve was easy to work with! He made the process smooth and reduced the stress of financing. His communications were clear and timely. We would definitely use his services again.

- Lisa-Dawn Markle

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I highly recommend Steve & Nathan at Client First Mortgages! I will continue to use personally and recommend to my friends and family for all their new mortgage and re-financing needs!!

- Chase Shymkiw

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I highly recommend Steve & Nathan at Client First Mortgages! I will continue to use personally and recommend to my friends and family for all their new mortgage and re-financing needs!!

- Chase Shymkiw

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I highly recommend Steve & Nathan at Client First Mortgages! I will continue to use personally and recommend to my friends and family for all their new mortgage and re-financing needs!!

- Chase Shymkiw

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Steve! Thank you so much for everything, the mortgage process was seamless and pleasant. Usually a stressful process but you made it so much better, Star and Nabi

- Setareh Doustdar-Haghighi

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Steve always makes himself available, even for the most simple of questions.

- David McKillop

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We recently purchased an investment property and had Steve help us out. He was able to get us qualified at a lower rate and for more money than the bank. He was a pleasure to work with.

- Brad Davis

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We had a really short contract period but Nathan was able to get us approved at a great rate and without any hassles. The whole process was smooth and stress free. Thanks.

- Bradley Davis

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Steve was so helpful, calm, and encouraging every step of the way - he made what could be a very stressful process as smooth and painless as could be. Thanks Steve!

- Natalie Jones

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We are very happy with our dealings with Nathan. He was able to set up things for us quickly and answered any questions or concerns we had.

- Constance Robson

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This is our second time using Steve as our mortgage broker. He goes above and beyond every time. Always answers questions we have no matter how big or small, and lets us know what is going on every step of the way! He’s amazing at his job and very knowledgeable!

- Jennifer Boyes

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No one better than Nathan

- Michelle Lycan

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Steve's caring and knowledge was essential.He is an asset to your company!

- Hooshang Jafarzadeh

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Excellent experience. We will highly recommend Steve.

- Christopher Rankin